How Do Subscriptions, Stripe Billing, Invoices, and Refunds Work?

All ACR commercial subscriptions (Cloud Pro at $29/month or $290/year, Enterprise Swarm at $199/month or $1,976/year with 2 months free) are billed securely through Stripe PCI-DSS Level 1 infrastructure. Your verified account email is normalized (trimmed and lowercased) and synchronized to your Stripe Customer record. You can manage payment methods, download VAT receipts and past PDF invoices, and cancel anytime via the self-serve Stripe Customer Portal.

Account Email Normalization & Stripe Customer Lookup

LibreDesk AI assistants perform Stripe customer lookup using your verified account email. Your email is strictly lowercase and trimmed upon checkout and synchronized to Stripe. Always use this exact verified email when contacting helpdesk assistants.

Cancellation & Proration Rules

• Self-Serve Cancellation: You can cancel anytime via the Stripe Customer Portal. Your subscription remains active until the end of the current billing period, with no subsequent renewal charges.
• Proration: Upgrades take effect immediately with prorated credits. Downgrades take effect at the conclusion of the active cycle.

Explicit Refund Policy

Subscription fees are non-refundable once billed, except where required by mandatory consumer protection law (such as the EU statutory 14-day right of withdrawal). Unused monthly agent turn quotas expire at billing cycle reset and do not roll over.